The primary responsibility of the Account Supervisor (AS), or Director of Client Service, is to ensure client needs are met by carefully monitoring and guiding the account service team. S/he is also responsible for mentoring Account Executives (AEs) in their professional development.

By providing maximum information to AEs via face-to-face communication, the AS has input in the development of strategic marketing plans. S/he also identifies, pursues and closes new business opportunities with both existing and potential clients.

The AS reports directly to the president.


• Maintains an accurate and documented pipeline of prospects

• Provides a detailed sales forecast of identified and proposed opportunities

• Establishes and maintains productive relationships with senior client personnel

• Frequently meets with AEs to review their activities

• Collaborates with internal resources to develop comprehensive presentations

• Effectively presents, sells and defends agency work to clients

• Oversees successful execution of approved client programs

• Ensures client account growth, profitability

• Quickly and accurately relays changes to AEs

• Assesses AE performance on a twice-yearly basis, at minimum

• Keeps apprised of client brands, products, services, market developments

• Gathers knowledge of competitors and determines how to effectively position clients

• Reviews all client proposals, marketing communications, media, PR plans

• Works with AEs, new media team to ensure cohesion of marketing efforts

• Reviews, approves major creative materials (i.e. scripts, layouts, production art)

• Ensures client accounts are sufficiently staffed

• Reviews estimates, invoices prior to release and ensures prompt collection of Accounts Receivable

• Participates in agency, client performance reviews

• Represents agency at industry and community functions

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