Frequently Asked Questions
A. Developware, Inc. creates and markets real-time workflow, budget and accountability-management systems for project-centered businesses.
A. There are several questions you should ask - Is my billing as efficient as I'd like? Do I spend a lot of time tracking down information? Am I missing important deadlines? Am I consistently over budget? If you answered "yes" to one or more of these questions, chances are you're ready.
A. The ideal system integrates electronic job jackets, estimating, job scheduling, time keeping, client feedback, purchases, and other key information.
A. Some agencies choose to design their own system. Typically, they find themselves eighteen months into the project and it still falls short of commercial alternatives. With CurrentTrack, you can be up and running in a matter of hours.
A. CurrentTrack is a web-based system designed around agency best practices and industry standards. It helps improve the efficiency of your business and expand what you have to offer your clients by taking full advantage of the Internet.
A. CurrentTrack can be accessed from anywhere in the world. By linking local and remote users, CurrentTrack enables smaller agencies to utilize electronic capabilities once only available to larger agencies. And, unlike software packages, its feature enhancements are global and instantaneous.
A. Internet Explorer 8.0 (or higher), Safari 4.0 (or higher), Firefox 3.5 (or higher), or Chrome 18.0 (or higher) are recommended for use on both PC and Mac.
A: No, CurrentTrack is hosted in a virtual data center provided by Softlayer (http://www.softlayer.com/), a leading provider of virtual hosting services with secure data centers around the globe. Cloud hosting allows us to leverage the power and flexibility of an enterprise data center without being confined to a single or series of redundant servers prone to failure over time. This architecture allows the CurrentTrack system to maintain the highest levels of performance with a guaranteed 99.9% up time and the flexibility to enhance the product as new technologies are developed.
A. Stored information is strictly confidential. Every CurrentTrack user has a unique and encrypted User Name and Password with an authenticated e-mail address. They can only access data and files specific to their authorization levels.
A. From adding your agency's branding and entering your Work Codes to building forms and specifying Markup rates, CurrentTrack enables you to make the system your own.
A. Absolutely. We understand the importance of timely client feedback and delivery of materials to vendors. Through the client interface, the people you do business with can log in, view and download posted documents and art files. They can also provide feedback.
A. We understand you have a business to run. You don't have a week or more to dedicate to data entry. We recommend taking the next job that comes through the door and entering it in CurrentTrack. Gradually phase out your existing system, making the move transparent to your clients and allowing you to continue running your business.
A. Developware only requires 30 days notice of service cancellation.
A. In addition to a comprehensive on line Help section, Developware offers e-mail and phone support to all employees. Simply e-mail questions to firstname.lastname@example.org or call toll-free at 1.877.280.2392 between 8:30 a.m. to 5:00 p.m. (EST) Mon - Fri.
A. Simply click the Contact Us link, at the top of the page, and a Developware team member will be happy to guide you through a personalized on line demo. You can also call us toll free at 1.877.280.2392.
A. We'll have your site set up within 24 hours of receiving your signed License Agreement (excluding weekends).
A. Your monthly bill will be based on the number of Active employees during the given month. You'll receive an Invoice via e-mail.
A. Simply call toll-free 1.877.280.2392 or send us an e-mail at email@example.com to get started.