Job Description 16: Chief Operations Officer

  The primary responsibility of the Chief Operations Officer (COO) is the day-to-day oversight of agency processes. S(he) typically reports directly to the Chief Executive Officer (CEO) and works closely with all departments heads — Account Service, Creative, Media, IT, Accounting, and Traffic. The COO may also be known as the Director of Operations and, […]

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Smile… and listen.

Reaction |rēˈakSHən| A mode of thinking or behaving that is deliberately different from previous modes of thought and behavior While a Traffic Manager, I was exposed to a wide range of personality types on a daily basis — introverts and extroverts, the rational and the irrational. While I couldn’t control the behavior of those around me, […]

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